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Frequently Asked Questions

If you have any questions about the items below, just email Support@GroupTweet.com!

I'm trying to create a Group Twitter account with GroupTweet, what are the steps to get started?

There will be slight differences depending on your desired scenario, however the following will work for most users:

1. Create a new Twitter account for your group at Twitter.com if you haven't already. This account will be different than your personal Twitter account. To use the same email address on multiple Twitter accounts, use the trick outlined on our blog: The GroupTweet Blog

2. Visit GroupTweet.com and connect the Group Twitter account (not your personal Twitter account) with GroupTweet.

3. Choose your GroupTweeting method: Contributors can now Tweet from your group account in two ways. They can either login to your GroupTweet dashboard or they can Tweet directly from their personal Twitter accounts - no need to visit or login to a new website! To GroupTweet from their personal Twitter accounts, contributors simply send a Direct Message or an @Mention to the group, or include the group's Hashtag in a Tweet.

4. Add Contributors: You have complete control who you allow to Tweet from the group account. Smaller groups will want to grant access to only specific individuals. Larger groups can either send out their invite link and have potential contributors register or keep their account open to all interested contributors. If you manually list contributors' Twitter usernames contributors can start Tweeting from the group account without needing to register! Completely public GroupTweets are also an option opening up your account to any potential Twitter contributors. Link filters and Spam filters are available to prevent abuse of public accounts.

I simply want to add multiple contributors to an established Twitter account - such as a company or organizational account. What are the steps to get started?

There will be slight differences depending on your desired scenario, however the following will work for most users:

1. Visit GroupTweet.com and connect the Twitter account that you wish to add contributors to.

2. Choose your GroupTweeting method: Contributors can now Tweet from your group account in two ways. They can either login to your GroupTweet dashboard or they can Tweet directly from their personal Twitter accounts - no need to visit or login to a new website! To GroupTweet from their personal Twitter accounts, contributors simply send a Direct Message or an @Mention to the group, or include the group's Hashtag in a Tweet.

3. Add Contributors: You have complete control who you allow to Tweet from the group account. Smaller groups will want to grant access to only specific individuals. Larger groups can either send out their invite link and have potential contributors register or keep their account open to all interested contributors. If you manually list contributors' Twitter usernames contributors can start Tweeting from the group account without needing to register! Completely public GroupTweets are also an option opening up your account to any potential Twitter contributors. Link filters and Spam filters are available to prevent abuse of public accounts.

4. Select your tweet template. This determines how Tweets look when they are Tweeted from the GroupTweet account. Do you want to display each contributors username at the beginning or end of the Tweet? Do you want to hide the contributors usernames and have each GroupTweet look just like any other Tweet?

How do I make my GroupTweet account Private?

First, you need login to your Group Twitter Account at Twitter.com and mark your account as "Protected." For more info, see this Twitter Support page. Please note, that with Protected accounts, you will have to manually approve each follower of your account.

Second, by default, all GroupTweet dashboards are defaulted to private. This means you will have to manually approve each contributor that signs up with your invitation link. If you want to streamline this process, mark your account to "semi-private". This means that any contributor can join your account and start participating without waiting for approval. If you desire complete privacy, in addition to contributors Tweeting from your private dashboard, the only remote GroupTweet option you should enable is the Direct Message "Tweeting Method". This means contributors can also participate by sending a Direct Message from their personal accounts (either public or private) to the GroupTweet account. These incoming private messages will be converted into Tweets from the private GroupTweet account for only approved followers to see.

Please note, Twitter only allows accounts to receive Direct Messages from users that your account is following. If you list your contributors at GroupTweet.com or contributors join via your secret invite link, we take care of this for you. If not, you need to make sure the GroupTweet account is following all potential contributors.

Is it required for each group member to have their own personal Twitter accounts?

No! Contributors can now Tweet from your GroupTweet account without needing their own personal Twitter account. Just share your dashboard invite link and contributors can register with an Email address or with a Facebook account!

However if a contributor does have a personal Twitter account - this is the recommended registration method as it allows them to GroupTweet both via your group dashboard as well as by simply sending an @Mention, DM, or hashtagged Tweet from any Twitter client they already use!

I don't want each contributors' name to be displayed with each GroupTweet they send - can I remove the "via @contributor"?

Yes, no problem! Just change the Tweet Template to Message Only.

Which GroupTweeting Method should I choose?

GroupTweeting via Dashboard:
For inexperienced Twitter users, we recommend you send them your secret invite link and have them GroupTweet directly from your group's GroupTweet dashboard. If remote GroupTweeting is enabled, more experienced Twitter users can also GroupTweet directly from their personal Twitter accounts so they don't have to visit the dashboard or accept any invitations. See below for detailed explanations.

GroupTweeting via @Mention:
Most contributors find @Mention GroupTweeting the most intuitive and easiest way to get started. To Tweet from the group account, contributors simply include @YourGroup at the beginning or end of their Tweets.

GroupTweeting via Direct Message:
If you desire complete private group communication, you should disable the @Mention method and instruct contributors to GroupTweet via Direct Messages. To Tweet from the group account, contributors simply send the group account a Direct Message.

GroupTweeting via Hashtag:
Hashtag GroupTweeting is a great option. It allows contributors to Tweet from the group account with little to no changed behavior! Simply choose hashtags your contributors are already using. Anytime a contributor includes your group's hashtag in a Tweet from their personal account, this message will also be Tweeted from the group account. Magically, all your group's hashtagged Tweets are archived and organized under a single Twitter account. No need for each group member to setup a hashtag search or worry about Twitter search not finding hashtagged Tweets older than 5 days!

How do Group Members receive group updates as text messages?

If they are in the United States, they can simply text "Follow yourgroupnamehere" to the number 40404. Users outside the United States should lookup their short code here Users can also do it via Twitter.com, see this Twitter support page

I want to setup multiple GroupTweet accounts, but Twitter says my email address is already taken!

Unfortunately, this is a Twitter restriction. If you already have a Gmail address, you can use the following trick outlined at The GroupTweet Blog. If not, signing up for a Gmail account is easy!

GroupTweet misses some of my Tweets, whats the deal?

A couple potential issues: 1) Did the missing Tweet contain "RT"? If so, GroupTweet intentionally ignores RT's to prevent circular mentioning. 2) Check to make sure that the person sending the GroupTweet is actually listed as a contributor under your settings at GroupTweet.com.

I activated my account, why aren't messages being rebroadcasted to the group account?

First, confirm which "Tweeting Method(s)" you have enabled on the configuration page. If contributors are trying to Tweet via Direct Message, you will have to make sure the Group Account is following each contributor. Next examine the "Stats" tab of the configuration page. If the "Last check for new messages" timestamp is up to date, then GroupTweet is working as intended. Most likely, you are having trouble with some of the Twitter basics. Examine http://support.Twitter.com/ for information.

GroupTweet isn't retweeting all the Tweets that contain my designated hashtag.

Hashtag functionality only works with either listed contributors or users that the GroupTweet account is following. We do not allow you to retweet any and all mentions of a chosen hashtag. Doing so would risk suspension by Twitter.

Can group members receive an email alert each time a new message is sent from the Group Account?

No, Twitter does not offer email alerts for individual Tweets. However, they do offer SMS or Text Message alerts which will help your group members never miss an important message. Group members that aren't even on Twitter can still receive text message alerts from the group. To learn more click here.

Why can't Group Members find the group account on Twitter when they search?

New accounts sometimes take a while to show up in Twitter's search results. The easiest way for group members to find your new group account and follow it is to simply give them the link, "Twitter.com/yourgroupnamehere". From that screen, if they are logged into their personal accounts, they can easily click the "Follow" button.

Can I use GroupTweet on my phone?

Yes! GroupTweet works with any mobile Twitter client out there. While we don't offer a mobile app (not yet), you can still access your GroupTweet dashboard on any smartphone device. You can also use SMS quite easily with GroupTweet. If you want to get your Group's updates delivered to your phone via SMS, simply text "Follow yourgroupnamehere" to 40404 (only supported in the US). For other SMS commands see: http://support.Twitter.com/articles/14020-Twitter-sms-commands

How do I make contributors' messages show up in both their personal timelines as well as the GroupTweet timeline?

From the dashboard just have contributors check the "cc" option on under the compose box. For remote GroupTweeting, simply instruct them to use the @Mention or Hashtag remote Tweeting methods and include the mention of @yourgroup at the end of their Tweet. If they include the @yourgroup at the beginning of their Tweet, this will still be publicly visible, however the Tweet will be treated as a Reply and won't go out to all the contributor's followers.

How do I make contributors' messages show up only in the GroupTweet timeline and not in each of their individual timelines?

This is easy! Either have contributors Tweet from your GroupTweet dashboard or instruct contributors to only use the Direct Message posting method when they want to Tweet from the GroupTweet account. Direct Messages won't show up in their personal timelines, but will still be converted into Tweets from the GroupTweet account!

I don't want to have to follow each contributor from the GroupTweet account!

No problem, just utilize the @Mention posting method. Due to Twitter's treatment of Direct Messages, you can only use the DM posting method if the Group Account follows each potential contributor. If you don't want to hassle with following back each contributor, simply instruct contributors to Tweet from the GroupTweet account by sending @Mentions.

Does every Group Member have to follow each other?

Nope! That's the beauty of GroupTweet. Group Members only need to follow the GroupTweet activated account in order to stay up to date.

Why are group members seeing messages twice in their timelines? One from the contributor and one from the group account?

If you are using the @Mention tweeting method AND your group members are all following each other already, then they will see double posts. A simple solution to this problem is to instruct Contributors to Tweet via your Group's GroupTweet dashboard or via Direct Message. For smaller GroupTweets with lower numbers of followers, we generally recommend using the Dashboard or Direct Message posting method to avoid this situation. You can also instruct group members to only follow the GroupTweet account and not each of the other group member's personal Twitter accounts.

Do I have to designate specific Contributors?

Not at all. If you don't add contributors and choose to keep your GroupTweet account "open", this allows any Twitter user to Tweet from your GroupTweet account by either sending the account a Direct Message or @Mention, depending which Tweeting method(s) you have enabled.

Please note, only users the Group Account is following will be able to send Direct Messages to the group, so this can be used in a similar manner to explicitly listing each contributor at GroupTweet.com.

If I have a lot of contributors do I need to add each one individually?

No, you can simply send your invite link to all your contributors and have them register with GroupTweet as contributors to your group! If you have hundreds or thousands of potential contributors, you could also mark your account as "open" to any Twitter contributor and utilize an "Unrestricted Contributors" account. If you seeing spam or unwanted messages coming through you can enable the Link Filter and/or turn on Message Moderation to manually approve each message or block abusive users through Twitter.com and they will no longer be able to @Mention your GroupTweet account any longer.

I get an email from Twitter each time a contributor sends a GroupTweet! Make it stop!

No problem! Simply visit Twitter.com and sign into the Group Account. Visit Settings--Notifications--and uncheck "Email me when: I'm sent a direct message, reply, or mention"

How can I deactivate GroupTweet on my Twitter account?

You can turn off the GroupTweet service by configuring your account and setting Status to "Inactive". Also within the configuration options, you can completely remove your group account information from our system.

How do I cancel my Premium subscription?

To cancel an auto-renewing subscription, simply log in to your PayPal account and cancel the subscription. Once you have canceled the subscription in PayPal, you will no longer be billed by GroupTweet.